FAQ's

Thank you for your interest in our exciting pre-launch products! To ensure you have all the information you need about shipping, please review our policy below:

1. Pre-Launch Order Processing:

  • Orders placed during our pre-launch phase will be processed as soon as the products become available. We appreciate your patience as we finalise the details to deliver a high-quality experience. All other times are processed within 24 hours

2. Shipping Timeline:

  • Estimated Shipping Date: Products from our pre-launch sale are expected to begin shipping "in 4-6 weeks" during the last week of each month. This timeline allows us to ensure that every item meets our high standards before it reaches you.
  • Order Confirmation: You will receive an email confirmation once your order is processed and a tracking number once it has shipped. Shipping time is estimated 3-6 business days

3. Shipping Methods:

  • Standard Shipping: All pre-launch orders will be shipped via our selected shipping companies.
  • Expedited Shipping: We currently do not offer expedited shipping options for pre-launch orders.

4. Shipping Costs:

  • Domestic Orders: Enjoy free standard shipping on all pre-launch orders within Australia.
  • International Orders: Enjoy free standard shipping on all pre-launch orders outside of Australia.

5. Shipping Delays:

  • As this is a pre-launch sale, please note that unforeseen delays may occur. We will keep you informed of any changes to the expected shipping date and appreciate your understanding.

6. Address Accuracy:

  • To ensure prompt and accurate delivery, please provide a complete and correct shipping address at checkout. We are not responsible for delays or issues arising from incorrect address information.

7. Returns and Exchanges:

  • Pre-Launch Orders: Due to the nature of pre-launch sales, returns and exchanges are subject to our "standard return policy" or "return policy for pre-launch items".

If you have any questions or need further assistance, please contact our customer service team at hello@cottonreborn.com

Thank you for your support and excitement about our upcoming products! We can’t wait for you to experience them.